Writer's Aid

Privacy Policy

What information do we collect?

Registering on our website, placing an order, creating user content, and subscribing to our newsletter are all ways in which we collect information about you.

Information provided by you:

Name, email - When you register for Writers Aid we will ask for your email.
Payment information (Paid Users) - Payment details must be provided to complete the transaction. Upon choosing to pay with a payment card at the checkout, your payment card number must be provided to Stripe® (zzzcard payment provider). This information shall be subject to the Stripe® privacy policy. If you select PayPal® as your payment method, the PayPal® privacy policy will apply to the payment details you provide.
User Content - This includes documents or any other content provided by you while using our website or apps.

Information automatically collected:

IP Address - For determining the customer's location, as required by the European Union (EU) VAT B2C rules on broadcasting, telecommunications, and e-services.
Logging – For the recording of diagnostic data in log files, which may include the IP address, date, time, browser information and cookie data.
Website Usage – For the improvement and evaluation of our services, such as statistics relating to how many users visit a page on our website or how many times a link was clicked.
Cookies – For the purposes of improving site experiences and understanding and preserving user preferences for future visits, which includes the compilation of aggregate data about site traffic and site interaction. Please see our cookie policy for more details.

What do we use your information for?

To authenticate users, personalize your experience, improve customer service and process transactions.
To correspond with you about your utilization of our website and apps, product announcements, software updates, and reply to your support inquiries.
To send periodic emails such as direct marketing and promotional offers from Writers Aid, which you can opt-out of at any time. EU users: We will not send marketing emails without your prior consent.

Do we review your content?

We will not use or access your content unless you give us explicit permission to do so or when the law requires it. You retain ownership of all content you post, upload to, or otherwise share on the site. We do not retain any rights to any of the documents or other content uploaded into our system.

Do we disclose any information to outside parties?

We will never exchange, trade, or transfer your personally identifiable information to any third party. The only exceptions to this rule are:

External sources that assist us with operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
When the release of relevant information is necessary to fulfill legal requirements, uphold our site policies, or protect our and others' rights, property, or safety.
Non-identifiable visitor information may be shared with third parties for marketing, advertising, or other activities.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider sends to your computer's hard drive (if you allow), and they enable the website's or service provider's systems to recognize your browser and remember certain information. We use cookies to remember your preferences and analyze how you use the website to create a better experience and provide better tools.

Will we send you emails?

We may send you emails from time to time about new features and special offers. This could include details on products and services from our partners. At any time, you can opt out of our emails by clicking the “unsubscribe” link included in our emails or by adjusting your account settings. EU users: We will only send you marketing emails with your prior consent.

Do we collect information from children?

In accordance with the specifications of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone below the age of thirteen. Our website and services are intended to be used by individuals aged 13 and above.

Children’s Online Privacy Protection Act Compliance

We make every effort to be in accordance with the stipulations of COPPA (Children's Online Privacy Protection Act), and do not purposefully collect any information from anyone younger than 13 years old. Our website, products and services are intended for individuals aged 13 or above. If it is discovered that personal data has been collected from anyone under the age of thirteen, we will take steps to delete it. Please do not submit any personal information through our website or apps if you are under the age of 13.

Where is my Information stored?

Information that you transfer to our website and apps is processed and stored in the United States. If you transfer any Information to our website or apps, you agree to it being hosted and accessed in the United States.

How secure is my Information?

A range of security measures have been established to maintain the security of your personal information when ordering, submitting, or accessing it. All sensitive/credit information provided is sent through Secure Socket Layer (SSL) technology and then encoded into the database of our Payment gateway provider. Access to this information is restricted to those with special permissions and are required to keep the details confidential. Our servers do not permanently store any of your private information (credit cards, social security numbers, financials, etc.) during or after a transaction, with the exception of the last four digits. In the event of a breach in system security, we may try to reach you via email.

How can I delete my data?

You have the option to remove your data at any point by going to the account settings on our website and selecting the “Delete Account” button.

How long is my data retained?

We may retain some of your data for a period of time that is necessary to meet our obligations including legal, tax and auditing ones.

California Online Privacy Protection Act Compliance

We take your privacy seriously, and have taken the necessary steps to ensure compliance with the California Online Privacy Protection Act. We will not share your personal information with any third-parties without your consent. Pursuant to the California Online Privacy Protection Act, users of our website have the ability to make changes to their data at any time by logging in and clicking on their user name to access the ‘Edit your user details’ page.

Users in the EU

We manage, utilize and retain personal data including those outlined in the “What information do we collect?” section, as required to provide our services. We require your authorization to process your personal data and send promotional emails.

What are my rights?

Users from the EU have certain rights when it comes to their personal data, including the right to access, change or delete any data that is collected through the use of our website or apps, and you can:

Request a report of the personal data by using our contact page
Utilize our account settings page to edit or delete your personal data. Should you encounter any complications, please inform us through the contact page.
Object to the processing your personal data. You may request that we cease to process your personal data, including to send marketing emails. We will only send marketing emails to users in the EU if we have consent. At any point, you can opt-out of our marketing emails by using the “unsubscribe” link found in our emails or by altering your account settings.
Complain to your supervisory authority. You may submit a protest to the regulatory organization in your country or EU member state concerning our use of your personal details.

For any questions regarding this please contact us.

Online Privacy Policy Only

This privacy policy is only applicable to data that is collected via our website and does not extend to information obtained offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our privacy policy?

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below

Contact us

If there are any questions regarding this privacy policy you may use our Contact Page

_{This document was last modified on 01-Aug-19}